Last updated: August 2026
At Artimind Store, we want you to be happy with your purchase. If you are not completely satisfied with an eligible item, you may request a return within 30 days of delivery, subject to the conditions outlined below.
This policy applies to purchases made through the Artimind Store online shop.
1. Return Eligibility
To be eligible for a return, the item must:
- Be requested for return within 30 days of delivery;
- Be unused and in its original condition;
- Be in the original, undamaged packaging where applicable;
- Include all original accessories, parts, labels, instructions, and other items supplied with the product; and
- Be accompanied by proof of purchase, such as an order number, receipt, or order confirmation.
We may refuse a return if an item has been used, damaged, altered, or is missing original packaging or components, except where the item is defective, damaged in transit, or otherwise covered by applicable consumer protection laws.
For health, safety, hygiene, or product-integrity reasons, certain products may not be eligible for return once opened or used. Please see the Non-Returnable Items section below.
2. Change-of-Mind Returns
If you change your mind about a purchase, order the wrong item, or no longer need the product, you may request a return within 30 days of delivery, provided the item meets our return conditions.
For eligible change-of-mind returns, we generally issue store credit rather than a refund to the original payment method.
Store credit can be used toward future purchases at Artimind Store.
The amount of store credit will normally correspond to the eligible purchase price of the returned item, excluding non-refundable shipping charges and any applicable return or restocking charges stated in this policy.
3. Defective, Damaged, or Incorrect Items
If you receive an item that is:
- Defective;
- Damaged during shipping;
- Incorrect or different from the item you ordered; or
- Significantly different from its description,
please contact us as soon as possible after receiving your order.
Depending on the circumstances, we may offer a replacement, exchange, store credit, or refund, as appropriate and as required by applicable law.
For damaged items, please contact us promptly and provide photographs of the product and packaging when requested. This helps us investigate the issue with the shipping carrier and determine the appropriate resolution.
Please do not return a defective, damaged, or incorrect item before contacting us. We will provide return instructions when a return is required.
4. Return Request
To request a return, please contact us at [email protected] and include:
- Your order number;
- The name of the product you wish to return;
- The reason for the return;
- and Photos of the item and packaging, if applicable.
We will review your request and provide return instructions if the item is eligible.
Please do not send a return to the manufacturer unless we specifically instruct you to do so.
5. Return Shipping Costs
For eligible change-of-mind returns, the customer is generally responsible for the cost of returning the item to us.
Original shipping charges are generally non-refundable for change-of-mind returns.
If the return is due to our error, such as an incorrect item being shipped, or if the item arrived defective or damaged, we will work with you to determine the appropriate return shipping arrangement.
Nothing in this section limits any rights you may have under applicable consumer protection laws.
6. Inspection of Returned Items
Once we receive your return, we will inspect the item to confirm that it meets the return conditions.
We will notify you by email when your return has been received and after the inspection has been completed.
If the return is approved, we will issue the applicable store credit or other approved resolution.
If the returned item does not meet the return requirements, we may decline the return or reduce the amount of store credit issued, except where applicable law requires otherwise.
7. Store Credit
Eligible change-of-mind returns are generally issued as Artimind Store Credit rather than a refund to the original payment method.
Store credit may be used toward future purchases on our website.
Where store credit is issued in the form of a gift card or prepaid purchase card, the card will be subject to the applicable laws governing such cards, including any requirements regarding fees, expiration dates, and disclosure of conditions.
Store credit issued as a remedy for a return is not intended to limit any consumer rights that cannot legally be excluded.
8. Refunds
For eligible returns where a refund is applicable, the refund will normally be issued to the original payment method used for the purchase.
The timing of a refund may depend on your payment provider or financial institution.
Please allow additional processing time for the refund to appear on your account.
If you believe a refund has been approved but has not appeared after the applicable processing period, please contact us at [email protected].
9. Non-Returnable Items
Certain products may not be eligible for return because of their nature, safety, hygiene, customization, or condition.
Examples may include:
- Gift cards;
- Digital or downloadable products;
- Personalized or custom-made products;
- Custom printing, framing, or made-to-order items;
- Products that have been used, opened, or altered where their condition or hygiene makes them unsuitable for resale;
- Certain paints, markers, inks, adhesives, aerosols, or other products where return restrictions apply for safety or shipping reasons;
- Clearance or final-sale items when clearly identified as Final Sale at the time of purchase; and
- Other products specifically identified as non-returnable on the product page.
If a non-returnable item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws, please contact us.
10. Sale and Clearance Items
Sale items may be eligible for return unless they are clearly identified as Final Sale at the time of purchase.
Final Sale items are not eligible for change-of-mind returns.
This does not affect any rights you may have in relation to defective, damaged, incorrect, or otherwise non-conforming merchandise under applicable law.
11. Exchanges
We may offer an exchange for an eligible item, subject to product availability.
For change-of-mind returns, we may instead issue store credit so that you can place a new order for the product you prefer.
For defective, damaged, or incorrectly shipped items, please contact us before sending the item back. We will determine whether a replacement, exchange, refund, or store credit is appropriate.
12. Gifts
If you received an item as a gift and the item is eligible for return, we may issue store credit to the recipient rather than refunding the original purchaser, depending on the circumstances and the payment method used for the order.
Proof of purchase may be required.
13. Items Damaged During Shipping
Please inspect your package when it arrives.
If your order arrives visibly damaged, please take photographs of the package and its contents before disposing of the packaging.
If an item has been damaged during shipping, contact us as soon as reasonably possible at [email protected] with your order number and photographs.
We will work with you to determine the appropriate resolution.
14. Return by Mail
If a return by mail is approved, we will provide the appropriate return address and instructions.
Please do not send merchandise to an address other than the one provided by Artimind Store for your return.
We recommend using a trackable shipping service when returning an item.
Artimind Store is not responsible for merchandise that is lost or damaged while being returned by the customer when the customer is responsible for arranging and paying for return shipping.
15. Return Deadline
Return requests must generally be submitted within 30 days of delivery.
Items returned after the applicable return period may not be accepted, except where required by applicable law or where we have approved an exception.
16. Consumer Protection Laws
This policy is intended to operate in accordance with applicable Canadian federal, provincial, and territorial consumer protection laws.
Nothing in this policy is intended to exclude, restrict, or waive any rights or remedies that cannot legally be excluded, restricted, or waived.
If you are located in a province or territory with consumer protection requirements that provide additional rights, those requirements will apply to the extent required by law.
17. Questions About Returns
If you have any questions about our Returns & Refunds Policy, please contact us:
Email: [email protected]
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