Shipping & Delivery Policy

Last updated: August 2026

At Artimind Store, we aim to provide clear and reliable shipping and delivery information for every order.

Because our products may be fulfilled through different locations and delivery arrangements, shipping methods, delivery times, shipping origins, and shipping charges may vary depending on the product, destination, order characteristics, and available delivery services.

This policy applies to purchases made through the Artimind Store online shop.

Please review the shipping information shown on the applicable product page and at checkout before completing your purchase.

1. Shipping & Delivery Overview

Artimind Store uses different fulfillment and delivery methods depending on the product and delivery destination.

Available shipping or delivery methods may include:

Local Delivery: In selected areas where Artimind Store has local fulfillment arrangements or delivery partners, eligible products may be delivered locally from a nearby fulfillment location.
Third-Party Shipping: For destinations outside our Local Delivery service areas, products may be shipped using third-party carriers, courier companies, freight providers, or logistics partners.
Other Shipping Arrangements: Certain products may require specific shipping or delivery arrangements because of their size, weight, fragility, packaging requirements, availability, shipping restrictions, or other logistical considerations.

The fulfillment method and shipping origin may vary from one product to another.

Depending on the product, an order may be fulfilled from a location in Canada, China, or another country or fulfillment location.

The available shipping method, estimated delivery time, and applicable shipping charge will generally be displayed on the product page, during checkout, or both.

2. Eligible Shipping Destinations

Artimind Store primarily serves customers in Canada.

Shipping availability may vary by product and destination. Certain products may not be available for delivery to all provinces, territories, postal codes, rural areas, remote areas, or other locations.

Where international shipping is offered, eligible destinations will be displayed at checkout.

We may restrict shipping to certain destinations where delivery is unavailable, prohibited, impractical, or subject to carrier, customs, regulatory, product-specific, or other restrictions.

If no shipping or delivery option is available for your address at checkout, please contact us at [email protected] before placing your order.

3. Product-Specific Shipping Information

IBecause Artimind Store uses different fulfillment and shipping arrangements, shipping information may differ between products.

Before placing an order, customers should review the shipping information displayed on the applicable product page, including any:

Shipping ETA;
Estimated delivery timeframe;
Available delivery or shipping method;
Shipping restrictions;
Special handling information; or
Other product-specific delivery information.

A product may have a different shipping origin, delivery method, or estimated delivery timeframe from another product purchased through the same website.

Where product-specific shipping information is provided, it is intended to give customers the most relevant estimate for that particular product and destination.

4. Shipping ETA and Estimated Delivery Times

Where applicable, a Shipping ETA is displayed on the product page.

The Shipping ETA is an estimate of when the product is expected to be delivered and may vary depending on the fulfillment location, shipping method, destination, carrier, and other circumstances.

Unless expressly stated otherwise, delivery dates and delivery timeframes are estimates and are not guaranteed.

Actual delivery times may be affected by circumstances including:

Order processing time;
Carrier delays;
Weather conditions;
Transportation disruptions;
Customs clearance;
Border processing;
Remote-area delivery;
Public holidays;
Peak-season shipping volumes;
Incorrect or incomplete delivery information;
Recipient availability; and
Other circumstances outside our reasonable control.

Where an applicable law provides a consumer with a specific right or remedy relating to delivery delays, nothing in this policy is intended to limit that right or remedy.

5. Order Processing

Order processing refers to the time required to prepare an order for shipment or local delivery after the order has been successfully placed.

Processing time may vary depending on:

Product availability;
Fulfillment location;
Product type;
Product size or weight;
Packaging requirements;
Order volume;
Seasonal demand;
Weekends and statutory holidays; and
Other fulfillment considerations.

Order processing time and shipping transit time are not necessarily the same.

Where a product-specific Shipping ETA is provided, customers should refer to that information when estimating when an order is expected to arrive.

Orders placed on weekends or statutory holidays may begin processing on the next applicable business day.

If an item requires additional processing time, this may be stated on the product page or communicated to the customer after the order is placed.

6. Local Delivery

Local Delivery is available only in selected areas where Artimind Store has an applicable local delivery service or delivery partner.

When available, Local Delivery may be shown as a shipping or delivery option at checkout.

Local Delivery may be performed by Artimind Store or by an independent local delivery partner.

The availability, delivery timeframe, and cost of Local Delivery may vary depending on:

Delivery address;
Product;
Product availability;
Local fulfillment location;
Delivery capacity; and
Other local delivery conditions.

The local delivery partner may contact the customer when necessary to arrange delivery or obtain additional delivery information.

Customers are responsible for providing an accurate and complete delivery address and any information reasonably necessary to allow delivery to be completed.

7. Third-Party Shipping

For destinations where Local Delivery is not available, Artimind Store may use third-party carriers, courier companies, freight providers, or logistics partners.

Depending on the product and fulfillment arrangement, a shipment may originate from:

Canada;
Another fulfillment location outside Canada.

The carrier and shipping method may vary depending on the product, destination, package characteristics, service availability, and other logistical factors.

The carrier may be selected by Artimind Store or by our fulfillment or logistics partner.

Where tracking is available, tracking information will generally be provided after the order has been dispatched.

8. Shipping Rates

Shipping charges vary depending on the product, destination, shipping method, and other order characteristics.

Shipping charges may be determined based on factors including:

Delivery destination;
Product weight;
Package dimensions;
Number of products;
Fulfillment or shipping origin;
Shipping method;
Carrier charges;
Remote-area or special-service requirements; and
Other applicable fulfillment and transportation costs.

The applicable shipping charge will generally be displayed at checkout before the order is completed.

Unless otherwise stated, shipping charges are separate from the product price.

From time to time, Artimind Store may offer free shipping, discounted shipping, or other shipping promotions.

Any applicable conditions, exclusions, minimum order requirements, product restrictions, or destination restrictions will be disclosed as part of the applicable promotion.

9. Multiple Products and Split Shipments

If an order contains multiple products that have different fulfillment locations, processing times, or shipping methods, the products may be shipped separately.

As a result, a customer may receive:

Multiple packages;
Separate tracking numbers;
Shipments arriving at different times; or
Packages originating from different locations.

The Shipping ETA displayed for one product does not necessarily apply to other products in the same order.

If an order is split into multiple shipments because of our fulfillment arrangements, we will generally not charge additional shipping fees solely because the order is shipped separately, unless the applicable shipping terms or customer-requested services provide otherwise.

10. Tracking Information Items

Where tracking is available, tracking information will generally be provided after the applicable shipment has been dispatched.

Tracking information may be provided by email, through the customer’s account, through the order page, or through another available communication method.

Tracking information may not become active immediately after dispatch and may require additional time to appear in the carrier’s system.

Customers should use the tracking information provided to monitor the progress of their shipment.

If tracking indicates that a package has been delivered but the customer cannot locate it, please contact us at [email protected] as soon as reasonably possible.

11. Delivery Address

Customers are responsible for providing accurate and complete delivery information at checkout.

This may include:

Recipient name;
Street address;
Apartment, unit, suite, or other applicable information;
City;
Province or territory;
Postal code; and
Contact information where required for delivery.

If you discover an error in your delivery address after placing an order, please contact us as soon as possible at [email protected].

We will make reasonable efforts to accommodate an address-change request before the order enters the fulfillment or shipping process.

However, we cannot guarantee that an address can be changed after an order has been processed, packed, dispatched, or otherwise entered the fulfillment process.

Incorrect or incomplete delivery information may result in delivery delays, failed delivery attempts, additional charges, or a returned shipment.

12. PO Boxes, Rural and Remote Areas

Certain carriers or shipping services may not deliver to PO Boxes, rural addresses, remote locations, or other special destinations.

Where a particular shipping service is unavailable for an address, another available shipping method may be offered.

Remote or special-service destinations may have longer delivery times or additional shipping charges.

Where such charges can be determined before purchase, they will generally be displayed at checkout.

13. International Shipping, Duties and Taxes

For orders shipped outside Canada, the shipment may be subject to customs clearance, import duties, taxes, brokerage fees, customs processing fees, or other charges imposed by the destination country or by a carrier, customs broker, or other service provider.

Unless expressly stated otherwise at checkout or on the applicable product page:

Customs duties, import taxes, brokerage fees, customs clearance charges, and similar fees imposed by the destination country or third-party service provider are the responsibility of the customer.

These charges are generally outside Artimind Store’s control and may not be included in the shipping charge displayed at checkout.

Customers are responsible for complying with applicable import requirements in the destination country.

International delivery times may be longer than domestic delivery times because of customs clearance, border processing, and other international transportation procedures.

14. Customs and Import Restrictions

Certain art materials and related products may be subject to transportation, customs, import, or other regulatory restrictions depending on the destination.

For example, certain paints, inks, adhesives, aerosols, chemicals, or other products may be subject to special transportation or import requirements.

Where a product is subject to known shipping or destination restrictions, information may be provided on the product page or during checkout where applicable.

Customers are responsible for ensuring that products they order may legally be imported into their destination country.

If a shipment cannot be delivered because a product is prohibited or restricted from importation, refused by customs, or otherwise cannot legally enter the destination country, the available resolution may depend on the circumstances and applicable law.

15. Delayed Shipments

We make reasonable efforts to fulfill and ship orders within the applicable estimated timeframe.

However, shipping and delivery estimates are not guarantees unless expressly stated otherwise.

If an order has not arrived within the applicable estimated delivery timeframe, please contact us at [email protected] and provide your order number.

Where appropriate, we may contact the carrier, fulfillment partner, or logistics provider to request additional information or initiate a shipment investigation.

We will make reasonable efforts to assist with delayed shipments.

Nothing in this section is intended to exclude, restrict, or waive any rights or remedies that cannot legally be excluded, restricted, or waived under applicable consumer protection laws.

16. Lost or Missing Shipments

If a package appears to be lost or missing during delivery, please contact us as soon as reasonably possible.

We may request information from you and, where appropriate, work with the carrier or logistics provider to investigate the shipment.

If tracking indicates that a package has been delivered but you have not received it, please first check:

The delivery address and surrounding area;
Any designated safe delivery location;
With household members or other authorized recipients;
With building management, where applicable; and
Any delivery notice or carrier instructions.

If the package remains missing, contact us at [email protected].

We will review the circumstances and determine the appropriate next steps, subject to the applicable shipping service and applicable law.

17. Damaged Shipments

Customers are encouraged to inspect packages when they arrive.

If an order arrives visibly damaged, please retain the packaging and, where possible, take photographs of:

The shipping package;
The shipping label;
The damaged product; and
Any visible damage to the packaging.

If a product appears to have been damaged during shipping, please contact us at [email protected] as soon as reasonably possible and provide your order number and photographs when requested.

Please refer to our Returns & Refunds Policy for information about defective, damaged, incorrect, or significantly misdescribed products.

Where a return is required, please do not return a defective, damaged, or incorrect item before contacting us. We will provide return instructions when necessary.

18. Incorrect or Mis-Shipped Items

If you receive an item that is different from the item you ordered, please contact us at [email protected] as soon as reasonably possible.

Please provide your order number and, where requested, photographs of the product and packaging.

We will review the issue and determine the appropriate resolution.

For information about replacements, exchanges, store credit, refunds, and return procedures for incorrect items, please refer to our Returns & Refunds Policy.

19. Failed Delivery and Returned Shipments

A shipment may be returned to the sender because of circumstances such as:

An incorrect or incomplete delivery address;
Repeated unsuccessful delivery attempts;
Failure to collect a shipment where collection is required;
Refusal of delivery;
Customs or import restrictions; or
Other circumstances affecting delivery.

If a shipment is returned to Artimind Store or our fulfillment partner, we will review the circumstances and contact the customer where appropriate.

Where permitted by applicable law, additional shipping charges may apply if the customer requests that a returned shipment be sent again.

Any cancellation, return, refund, or store credit arising from a returned shipment will be handled in accordance with our Returns & Refunds Policy and applicable law.

20. Order Cancellation or Changes Before Shipment

If you need to change or cancel an order, please contact us as soon as possible at [email protected].

We will make reasonable efforts to accommodate a request received before the order enters fulfillment or shipment.

However, once an order has been processed, packed, dispatched, or otherwise entered the fulfillment process, we may not be able to make changes or cancel the order.

Any applicable return, refund, or cancellation rights remain subject to our Returns & Refunds Policy and applicable consumer protection laws.

21. Shipping and Returns

Shipping charges and return shipping costs are handled separately under our Returns & Refunds Policy.

For eligible change-of-mind returns, the customer is generally responsible for the cost of returning the item to Artimind Store, and original shipping charges are generally non-refundable.

For products that are defective, damaged during shipping, incorrect, or significantly different from their description, please contact us before returning the product.

Please refer to our Returns & Refunds Policy for the applicable return eligibility requirements, return procedures, store-credit rules, refund rules, and other return-related terms.

Nothing in this Shipping & Delivery Policy changes or overrides those terms.

22. Non-Returnable and Final Sale Products

Certain products may be identified as non-returnable or Final Sale because of their nature, condition, safety, hygiene, customization, or other applicable considerations.

Shipping or delivery of such products does not by itself create a right to return the product for a change of mind.

For details regarding non-returnable products, Final Sale products, defective products, damaged products, and other return circumstances, please refer to our Returns & Refunds Policy.

Nothing in this section limits rights or remedies that cannot legally be excluded, restricted, or waived under applicable consumer protection laws.

23. Gifts

Shipping and delivery arrangements for gift purchases are subject to the same shipping terms described in this policy.

If a gift recipient experiences a delivery issue, the recipient or purchaser may contact us for assistance.

Return and store-credit arrangements for eligible gifts are governed by our Returns & Refunds Policy.

24. Events Outside Our Reasonable Control

Delivery may be delayed by circumstances outside our reasonable control, including:

Severe weather;
Natural disasters;
Transportation disruptions;
Carrier service interruptions;
Labour disruptions;
Customs or border delays;
Government actions or restrictions;
Public health emergencies;
Significant supply-chain or logistics disruptions; and
Other circumstances beyond our reasonable control.

When we become aware of a material delay affecting an order, we will make reasonable efforts to provide relevant information or assistance.

25. Delivery Estimates and Consumer Rights

This policy is intended to provide clear information about Artimind Store’s shipping and delivery practices.

Nothing in this policy is intended to exclude, restrict, or waive any consumer rights, statutory warranties, cancellation rights, remedies, or other protections that cannot legally be excluded, restricted, or waived under applicable Canadian federal, provincial, territorial, or other applicable laws.

If applicable law provides additional or different rights regarding delivery, delays, refunds, returns, defective merchandise, or other consumer matters, those legal requirements will apply to the extent required by law.

26. Contact Us

If you have questions about shipping, delivery, tracking, or an order that has not arrived, please contact us:

Artimind EdTech Ltd.
Email: [email protected]

When contacting us about an existing order, please include your order number and the email address used to place the order whenever possible.

We will make reasonable efforts to review your request and provide assistance based on the circumstances of your order.